The right support package for your shop!

We offer professional help from our expert team with our support packages. You can select between various support packages based on your needs:

  Premium-Support-PLUS Premium-Support Without Support Package
Price 69 € per month * 19 € per month
or
180 € per year		 free of charge
Contract term 12 months ¹ 1 month ² or 12 months ¹ no contract
Updates und Upgrades:
Major software updates Accept³ Accept³ Accept³
Patches Accept Accept Accept
Security Patches Accept Accept Accept
Information sources:
Knowledge Base & FAQ Accept Accept Accept
Documentation & Online Manual Accept Accept Accept
Community Forum Accept Accept Accept
Support through xt:Commerce
Call-back service GUARANTEED! Need based Only pre-sales consulting
Call-back service, response time 6 hrs. 48 hrs. cancel
Ticket-System-Support Accept Accept cancel
Ticket-System-Support, response time 6 hrs. 48 hrs. cancel
Referral to xt:Commerce Partners / Integrators Accept Accept cancel
 
To the Shop
To the Shop
 


¹ Extension is executed automatically, in as far as not cancelled at least 90 days before end or term. Minimum contract period: 3 months
² Extension is executed automatically, in as far as not cancelled at least 17 days before end of term. Minimum contract period: 3 months
³ Software updates for license types Merchant and Ultimate are not included.

Not included in support:

  • Programming services
  • Consulting regarding software from third party providers
  • Support of software/modules from third parties from the store
  • Support of the installation of the local environment (please use the installation service)

* Net prices not including VAT.