The right support package for your shop!
We offer professional help from our expert team with our support packages. You can select between various support packages based on your needs:
Premium Support PLUS
Without Support Package
|Price||69 € per month *||free of charge|
|Contract term||12 months ¹||no contract|
Updates and Upgrades:
|Major Software updates||³||³|
|Knowledge Base & FAQ|
|Documentation & Online Manual|
Support through xt:Commerce
|Call-back service||As required||Only pre-sales consulting|
|Call-back service, response time||6 hrs.|
|Ticket-System-Support, response time||6 hrs.|
|Referral to xt:Commerce Partners / Integrators|
¹ Extension is executed automatically, in as far as not cancelled at least 90 days before end or term. Minimum contract period: 3 months
³ Software updates for license types Professional+, Merchant and Ultimate are not included.
Not included in support:
- Programming services
- Consulting regarding software from third party providers
- Support of software/modules from third parties from the store
- Support of the installation of the local environment (please use the installation service)
* Net prices not including VAT.