Premium Support

The right support package for your shop!

We offer professional help from our expert team with our support packages. You can select between various support packages based on your needs:

 

Premium Support PLUS

Premium Support

Without Support Package

Price 69 € per month * 19 € per month
or
228 € per year *
free of charge
Contract term 12 months ¹ 1 month ² or 12 months ¹ no contract

Updates and Upgrades:

Major Software updates Accept³ Accept³ Accept³
Patches Accept Accept Accept
Security Patches Accept Accept Accept

Information sources:

Knowledge Base & FAQ Accept Accept Accept
Documentation & Online Manual Accept Accept Accept
Community-Forum Accept Accept Accept

Support through xt:Commerce

Call-back service As required Only pre-sales consulting Only pre-sales consulting
Call-back service, response time 6 hrs. 48 hrs. cancel
Ticket-System-Support Accept Accept cancel
Ticket-System-Support, response time 6 hrs. 48 hrs. cancel
Referral to xt:Commerce Partners / Integrators Accept Accept cancel
 

 


¹ Extension is executed automatically, in as far as not cancelled at least 90 days before end or term. Minimum contract period: 3 months
² Extension is executed automatically, in as far as not cancelled at least 17 days before end of term. Minimum contract period: 3 months
³ Software updates for license types Professional+, Merchant and Ultimate are not included.

Not included in support:

  • Programming services
  • Consulting regarding software from third party providers
  • Support of software/modules from third parties from the store
  • Support of the installation of the local environment (please use the installation service)

* Net prices not including VAT.